Knowledge Base

  1. About Careflow 

    1. What is Careflow?
    2. Who can join?
    3. Registration
    4. User Guide
    5. Membership roles
  2. Registration, Login and Password 

    1. Register / Join
    2. Password strength
    3. Locked out
    4. Lost access to email address registered with Careflow Connect
    5. I can't remember which email address I use to log in to Careflow
  3. Profile and Account Settings 

    1. Member profiles
    2. General profile information
    3. Employment / job details
    4. Profile picture
    5. Email notifications / communication settings
  4. Networks 

    1. What is a network?
    2. Join a network
    3. Profiles
    4. Invite a colleague to a network
    5. Leave a network
  5. Groups 

    1. Groups
    2. Create new group (web only)
    3. Edit a group's details
    4. Join a group
    5. Leave a group
  6. Messaging and Feeds 

    1. Messaging
    2. Attach a file to a message
    3. My feed / dashboard
    4. Conversations
    5. Delete a group conversation or comment
  7. Events 

    1. Events
    2. Create a Network Event
    3. Create a Group Event
    4. Cancel an event
    5. Edit an event
  8. Files 

    1. Files
    2. File upload limit
    3. Storage capacity
    4. Delete files
    5. I cant find a file that I know should be there
  9. Security and Privacy 

    1. My account is compromised / hacked and I can’t log in!
    2. How do I report a security incident?
    3. I am receiving inappropriate communications
    4. How do I report that someone is sending or posting abuse/inappropriate messages within Careflow?
    5. How do I report an impersonation violation?
  10. Careflow App 

    1. Android App
    2. iOS App
    3. Reset App pincode / passcode
    4. Forgotten App passcode
    5. Send a message using the App
  11. Mobile Alerts 

    1. Mobile Alerts
    2. Careflow Alert Features
    3. Visability of Alert feed
    4. Guide to Alerts
    5. Build subscriptions to alerts - iOS
  12. Patient Actions 

    1. Patient Dashboard
    2. Discuss a patient / add a patient update
    3. Patient list
    4. Referrals - Refer a patient
    5. Referrals - Respond to referral request
  13. Task Management 

    1. Task Management
    2. Raise a Task
    3. View the status of a Task you have raised
    4. Responding to a task
    5. If a task has been allocated to your Team
  14. FAQ's 

    1. Session Timeout
    2. Will my employer be able to see the personal details I submit?
    3. Unsubscribe from Careflow invitations
    4. My IT department are blocking your website
    5. Unsubscribe from email marketing material
  15. All articles 

    1. Mobile Alerts
    2. Android App
    3. Events
    4. Messaging
    5. Member profiles

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