If your Careflow account is being blocked by your Hospital IT Department, please find an example email to copy and paste below and send to your Hospital IT help desk.

Re: Website access please.

Dear IT Helpdesk,

Could you please allow access to the following website URLs from our intranet, as I require access for work related purposes:

• Auth.doccom.me
  
• Auth.careflowapp.com
  
• Api.doccom.me
  
• Api.careflowapp.com
  
• Secure.careflowapp.com
  
• Secure.doccom.me
  
• Syncapi.careflowapp.com

They have the same IP as the Mobile Api

IPs

The IP Address for the Mobile API is 23.97.164.198

Region	Environment	Service	IP
UK South	Live	Population Service Web	51.140.181.153
UK South	Live	Careflow	51.140.188.25
West Europe	Live	Careflow	23.97.164.198
West Europe	Live	Population Service	104.40.222.133
West Europe	Live	Population Service Web	40.68.89.56
West Europe	Live (staging)	Careflow	52.178.42.183

 Many thanks,

 [Name Here}