If you think you've been hacked and you're unable to sign in with your username and password, please take the following steps:Go to the reset your password page or Careflow and click on 'forgotten your password'
Enter your email address and click on Send
A confirmation e-mail will be sent to your registered e-mail address, click the link in this e-mail to complete the password reset process. You will be prompted to create a new password during this final step.
If your email address is not recognised or you still can't log in, contact us by submitting s a support ticket. Be sure to provide your name and the email address that should be associated with your Careflow account; we'll then send additional information and instructions to that email address.
If you no longer have access to the actual email account associated with your Careflow account, please submit a support ticket to customer services.